por Adam Matthews | Mar 30, 2021 | Advices, Consultation
Today’s Program Management Office faces challenges at every angle. From new technologies and environmental factors to shifting business strategies and changing customer expectations, PMOs need to upgrade to keep up. Learn a few tips for making the shift in this blog....
por Adam Matthews | Mar 11, 2021 | Advices, Consultation
As I talk with leaders of companies about permanently adopting remote work, they often ask, “What do I need to do differently to manage remote hourly workers vs. salaried employees?” Some seem a little embarrassed by the question. Maybe they feel that just asking it...
por Adam Matthews | Ene 23, 2021 | Consultation, Projects
The insurance industry is ripe with opportunities to create better experiences through customer journey mapping, a proven method of capturing and meeting customers’ needs. For decades, most insurance companies have relied on agents to work with customers, and few...